Integration with Zendesk

Overview

This document explains how to configure Zendesk API access and generate API tokens for integrations using Zendesk Admin Center.

Cubyts integrates with Zendesk using Zendesk APIs to enable data synchronization, workflow automation, and context-aware integrations.

To enable the integration, Zendesk administrators must:

• Enable Zendesk API access

• Enable API token access

• Generate an API token for integration

• Securely share the generated credentials with the integration platform

⚠️ Note

Only Zendesk administrators with appropriate permissions can manage API access and generate API tokens.

Enable Zendesk API Access

Navigate to:

Admin Center → Apps and Integrations → APIs → API Configuration

Enable:

Allow API token access

Click:

Save

This enables integrations that authenticate using Zendesk API tokens.

API Token Access Warning

If API token access is disabled:

• Zendesk displays a warning message on the API Tokens page

• API tokens cannot be generated

• External integrations using API tokens will not function

To proceed with integration setup, API token access must be enabled first.

Enable API Token Access

After API access is enabled, administrators can create API tokens for:

• Backend systems

• Automation workflows

• Third-party integrations

• Context and synchronization platforms

Navigate to:

Admin Center → Apps and Integrations → APIs → API Configuration

Ensure the following option is enabled:

Allow API token access

Click:

Save

Generate an API Token

Navigate to:

Admin Center → APIs → API Tokens

Click:

Add API Token

Provide:

1. Token description

2. Save the token

3. Copy and securely store the generated token value

⚠️ Important

Zendesk only displays the generated API token once. Store it securely immediately after creation.

Security Recommendations

Follow these best practices when managing Zendesk API integrations:

1. Restrict API token creation to administrators.

2. Rotate API tokens periodically.

3. Avoid sharing tokens over unsecured channels.

4. Revoke unused or compromised tokens immediately.

Troubleshooting

Ensure the following settings are correctly configured: