Integration with Jira Service Management

Modified on Tue, 10 Sep, 2024 at 10:54 PM

In this Help article, we will guide you to integrate successfully with Jira Service Manager 


Please Note: The steps to connect to Jira Software and Jira Service Manager are the same, you can either use the same API token or two different tokens to connect.


Step 1 -Go to the the Jira Service Management Integration page for Observability on Cubyts

In the integrations panel, select Jira, once you reach inside follow the next set of instructions.




Step 2 - Add your base URL

1. Use your Jira base URL e.g. https://company.atlassian.net


    

Step 3 - Create your API  token   

1. Use this link to create the API token -  https://id.atlassian.com/manage-profile/security/api-tokens

2. Once the link is opened;

    a. Click on the 'Create API token' button


   

b. Give your token a name 

   

 c. Copy this token and add it to the respective field provided in Cubyts



Step 4  - Add your email ID

1. Use the email ID used to create your account in Jira


Step 5  - Select the boundary conditions

1. Once the connection is done; select your boundary conditions ie - Project and Epics for unearthing gaps and click on save.


2. You can change the configurations to fine tune the platform.

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