Integration with Jira Service Management

In this Help article, we will guide you to integrate successfully with Jira Service Manager 

Please Note: The steps to connect to Jira Software and Jira Service Manager are the same, you can either use the same API token or two different tokens to connect.

Step 1 -Go to the the Jira Service Management Integration page for Observability on Cubyts

In the integrations panel, select Jira, once you reach inside follow the next set of instructions.

Step 2 - Add your base URL

1. Use your Jira base URL e.g. https://company.atlassian.net

Step 3 - Create your API  token   

1. Use this link to create the API token -  https://id.atlassian.com/manage-profile/security/api-tokens

2. Once the link is opened;

    a. Click on the 'Create API token' button

b. Give your token a name 

 c. Copy this token and add it to the respective field provided in Cubyts

Step 4  - Add your email ID

1. Use the email ID used to create your account in Jira

Step 5  - Select the boundary conditions

1. Once the connection is done; select your boundary conditions ie - Project and Epics for unearthing gaps and click on save.

2. You can change the configurations to fine tune the platform.