In this Help article, we will guide you to integrate successfully with Jira Service Manager
Please Note: The steps to connect to Jira Software and Jira Service Manager are the same, you can either use the same API token or two different tokens to connect.
Step 1 -Go to the the Jira Service Management Integration page for Observability on Cubyts
In the integrations panel, select Jira, once you reach inside follow the next set of instructions.
Step 2 - Add your base URL
1. Use your Jira base URL e.g. https://company.atlassian.net
Step 3 - Create your API token
1. Use this link to create the API token - https://id.atlassian.com/manage-profile/security/api-tokens
2. Once the link is opened;
a. Click on the 'Create API token' button
b. Give your token a name 
c. Copy this token and add it to the respective field provided in Cubyts
Step 4 - Add your email ID
1. Use the email ID used to create your account in Jira
Step 5 - Select the boundary conditions
1. Once the connection is done; select your boundary conditions ie - Project and Epics for unearthing gaps and click on save.
2. You can change the configurations to fine tune the platform.