When to use this Flag?

Leverage this flag to keep a regular check on all the customer service tickets that represent build bugs to ensure they make it to the product backlog from time to time


Type:

Quality

Category:

Feedback

Tools:

Atlassian Jira Service Manager

Intent:

The intent of this flag is to connect to the customer portal to unearth all the tickets that indicate build bugs and are not tracked in the project backlog. Tracking these tickets ensures that the team is actively listening and responding to the voice of the customer and the backlog is well-oiled with the latest build bugs making their way into it, ensuring consistent product quality.


Configurations:


 

The configuration allows the Engineering manager/lead to define the scope of computation which includes the following parameters:


  1. How far back in time should the platform consider to look for untracked bugs in the Customer Service Portal